Shipping Methods and Times:
We offer free shipping within Australia, while shipping fees may apply to international orders. Order processing typically takes 1–3 business days.
For deliveries within Australia, the estimated shipping time is 3–7 business days, depending on your location. For remote areas, delivery may take slightly longer. Once your order is placed, we will provide you with an estimated shipping date.
Please note that unforeseen circumstances, such as courier delays or peak seasons, may affect delivery times. We also offer a next-day delivery cut-off time until 6 PM for eligible orders.
Shipping Restrictions:
We ship across most regions in Australia; however, some remote or restricted areas may have limited delivery options.
If we are unable to ship to your location due to logistical challenges, we will notify you promptly and issue a full refund. For any concerns regarding delivery to your area, please contact us before placing your order.
Customs and Duties:
For orders within Australia, no customs duties or import taxes apply.
For international orders, customs duties, taxes, or fees may be charged by the destination country. These charges are not included in the product or shipping cost and are the responsibility of the customer.
Tracking:
Once your order is shipped, you will receive a tracking number to monitor your shipment. You can track your order directly on our website or through the courier’s official website.
If you experience any issues with tracking, our customer support team is always ready to assist you.
Shipping Partners:
We work with reliable courier services such as DHL and FedEx to ensure your order is delivered safely and on time.
Contact Information:
If you have any questions regarding shipping or your order, feel free to contact our support team:
+1 855 956 2859
customer_care@auleatherx.com
